Privacy Policy
General information
We, at Trueline Solution. and its wholly-owned subsidiaries (collectively, “we” or “the “Company”), are committed to guarding the privacy of our business partners who are licensed to use our software (“the “Software”) on their internal network (“you” or “Client”) and our client’s end users which have access to any of the information resources monitored by our Software (“End Users”).
We encourage you and your End Users to read this “Software Privacy Policy” (“Privacy Policy”) carefully and use it to form informed decisions. By using our Software, you conform to the terms of this Privacy Policy, and your continued use of the Software constitutes your ongoing agreement to that.
Client’s obligation
Without derogating any of the terms and warranties of the Master License Agreement or Subscription Service Agreement and our website’s privacy policy, Client shall make sure that all End Users are informed of, and have given their consent to, Company’s use and process of any information, as detailed during this Privacy Policy, to the extent such consent is required by applicable law.
What information will we collect?
We collect two kinds of information after you or your End Users are using our Software:
- The first form of information is individually identifiable information, namely, information that identifies a person or may with reasonable effort identify a private (“Personal Information”), which has the following:
- Client’s Information: We may collect contact information (including Personal Information) from you once you register on our site, buy our newsletter, register for an occurrence, answer a survey, or fill out a form. Please review our policy so as to be told more about our privacy practices with relevance to the Client’s Personal Information.
- Feedback: once you allow us (or our trusted third-party service providers) to receive your End Users’ feedback and rating with relevant Software (“Feedback”), we may gather Personal Information which can include the following: email address of the top User, End User’s full name, End User’s IP address, and therefore the Client’s email. additionally, we may collect Personal Information which your user voluntarily shares with us when he sends us Feedback (e.g., identifying content, images; etc.).
- In order to produce a number of our Software as a Service (“SaaS”) products, we are going to collect metadata of your End Users, including IP addresses, MAC addresses, user agent, identifiers issued by Client, the path of files, and file names. Under certain privacy regulations, a number of this metadata may amount to private Information.
- The second kind of information is unidentified and non-identifiable information per you or to your End Users, which can be made available or gathered via your use of the Software (“Non-Personal Information”). We don't seem to be awake to the identity of the user from which the Non-Personal Information was collected.
- Non-Personal Information which is being collected may include usernames, directory names, server names, share names, file names, configurations, logs associated with Software and Client (e.g. event logs), browsing events, and technical information transmitted by your device or your End Users’ devices, including certain software and hardware information (e.g., the sort of browser and software the device uses, language preference, time interval and therefore the name from which you or your End Users are linked to the Software; etc.).
- In addition, after you allow us (or our trusted third-party service providers) to receive your End Users’ Feedback with respect to Software, we may gather Non-Personal Information which can include the following: Feedback rating, Feedback tags, Feedback text, browser type and language, package, viewport of the screen, page URL on which the Feedback has been given, a screenshot of the screen on which Feedback was provided (with all textual strings redacted), and our clients.
TERMS & CONDITIONS
Software Development and Consulting Services
This Service Agreement (“Agreement”) shall apply and govern the Statement of Work(s), project, letter of intent, or the other document (“SOW”) executed between Persistent Systems Limited or any of its affiliates [specifically identified within the SOW] (“Consultant/Consultant”) and Customer, for the aim of providing professional services (“Services”) or deliverables (“Deliverable”) for software development and consulting.
Payments
Approval Process
Customer will have seven (7) days following receipt of the Services or Deliverable (“Acceptance Period”), to finish acceptance tests as per acceptance criteria agreed within the SOW (“Acceptance Criteria”). If no notice of non-conformance to Acceptance Criteria is reported during the Acceptance Period, Deliverables or Services are deemed accepted by the Customer.
Confidentiality
Confidential information shall mean any information disclosed by one party to the opposite party, in any form including without limitation documents, business plans, ASCII text file, software, technical/ financial/ marketing/ customer/ business information, specifications, analysis, designs, drawings, data, computer programs, any information regarding personnel or Affiliates of a celebration and include information disclosed by third parties at the direction of a Disclosing Party and marked as confidential within 15 days of such disclosure. steer shall, however, exclude any information which (i) is/ was publicly known or comes into the public domain; (ii) is received by the Receiving Party from a 3rd party, without breach of this Agreement; (iii) was already within the possession of Receiving Party, without confidentiality restrictions, at the time of disclosure by the Disclosing Party; (iv) is permitted for disclosure by the Disclosing Party in writing; (v) independently developed by the Receiving Party without the use of Confidential Information; (vi) is required to be disclosed by the Receiving Party pursuant to any order or requirement from the court, administrative or governmental agency, on condition that the Receiving Party shall give the Disclosing Party prompt written notice of such order or requirement and a chance to contest or seek an appropriate protective order. The Receiving Party agrees to not use any wind for any purpose aside from conducting business with the Disclosing Party, or otherwise agreed in writing.
Intellectual Property Rights
Customer shall own very well, title and interest in and to the Deliverables. The rights, title, and interest in and to the Deliverables shall be granted to the Customer only upon receipt of full payment by the Consultant. To the extent that the Deliverables incorporates Consultant pre-existing holding (“Consultant Pre-existing IP”), and such Consultant Pre-Existing IP are necessarily required for the right functioning of the Deliverables Consultant grants to Customer a perpetual, non-exclusive, worldwide, transferable, royalty-free license to use such Consultant Pre-Existing IP solely together with the Deliverables.
Warranties
Except as expressly stated during this Agreement, the parties disclaim all warranties of any kind, implied, statutory, or in any communication between them, including without limitation, the implied warranties of merchantability, non-infringement, title, and fitness for a selected purpose.
Limitation of Liability
The total liability of the parties under this Agreement (whether in contract, tort (including negligence)) shall not exceed the fees paid to the consultant hereunder. The parties disclaim any indirect, special, consequential, or incidental damages or loss of revenue or business profits, however, caused, whether or not advised of the chance of such damages. The foregoing limitations of liability will apply notwithstanding the failure of the essential purpose of any limited remedy herein.
Termination
Either party may terminate the Agreement upon sixty (60) days’ notices to the opposite party. Either party may terminate this Agreement immediately if the opposite party breaches the terms of this Agreement and also the breach remains uncured for 30 days from the date of receipt of the notice. just in case of termination, the Consultant shall be obtained the Services provided on a pro-rata basis.
Non-Hire and Non-Solicitation
During the term of this Agreement and for one (1) year thereafter, neither party will directly or indirectly recruit, solicit or induce any personnel, Consultant or advisor of the opposite party to terminate his or her relationship with such other party without the prior written permission of the opposite party.
REFUND POLICY
Welcome to Trueline Solution. These refund rules outline what you can expect from us for the items you buy. They provide a transparent approach to refunds giving you a great platform experience for a fair experience.
One-time End Product fees are non-refundable. If the end-user has a reason to believe that the payment was charged on error, only then the user can provide written notice to our Customer Support and request to cancel his/her Fee by emailing us at contact@truelinesolution.com
We will not cancel Fees after that time or after an End Product has been downloaded or used outside of the Trueline Solution Site. Eligibility to cancel a Fee will be assessed by our Customer Support team based on a number of factors, including, without limitation, violations of our Terms of Service and improper usage of the Trueline Solution platform.
